Is Online Shopping Safe in Zimbabwe? (Why We Switched to Pay-on-Delivery)

Let’s be honest for a second. Buying things online in Zimbabwe can feel like an extreme sport.

We all know the horror stories. Maybe it happened to a friend, or maybe it happened to you. You see a beautiful picture of a lounge suite on Facebook, you send the deposit via Zipit, and then… silence. The number blocks you. Or the truck arrives, and the "luxury velvet" sofa looks like cheap polyester.

For a long time, this "Wild West" environment made Zimbabwean shoppers scared. It explains why—as we mentioned in our recent video—most people just want to jump into the DMs and ask "Ichi choita marii?" rather than buying on a website.

We realized that if we wanted to build the best Home & Garden store in the country, we had to fix the "Trust Gap" first.

That is why Grace’s Gallery has officially switched to a 100% Pay-on-Delivery model.

We Took the Risk So You Don't Have To

Most online stores ask you to take all the risk. They want your money before they even load the truck. We flipped that script. We believe that if our products—from our minimalist desks to our garden planters—are as good as we say they are, we shouldn't be afraid to show them to you first.

How Our New "Zero Risk" System Works

We have made buying furniture and appliances as safe as buying bread at the supermarket. Here is the exact process:

1. You Shop Online: Browse our new collections on the site. Add what you like to your cart.
2. You Checkout Without Paying: When you get to the payment page, select "Cash on Delivery". You don't need a Visa card, and you don't need to do a Zipit transfer. You just hit "Complete Order."
3. We Deliver (Fast): If you are in Harare, our goal is to get it to you within 24 hours. We don't make you wait weeks.
4. You Inspect, Then You Pay: This is the most important part. When our driver arrives, you can open the package. Look at the desk. Feel the quality of the wood. Check the finish on the planter.

• • Love it? You pay the driver right there (Cash or Transfer).
  • Hate it? You hand it back. No questions asked. No money lost.

The New Standard

We are building a business for the long term, and that starts with trust. You shouldn't have to "hope" your order arrives. You should expect it.

So, go ahead. Browse the store. Upgrade your space. And keep your money in your pocket until we show up at your gate.